11.2.1 External chip card reader

Symptom

·     A card reader was connected but it is not listed in the dialog section "Storage location of the key".

Possible cause

·     Only on program start Governikus DATA Boreum checks, which card readers are available. Subsequently connected card readers are not automatically recognised. In this case please use the button "Reread signature cards".

·     The card reader is not supported by Governikus DATA Boreum. Please check the document "System requirements" included in delivery whether your card reader is supported. Note: the list of supported card readers is not translated to English.

·     The driver software for your card reader is not at all or not correctly installed. Please check the document "System requirements" included in delivery whether the driver software in use corresponds to the supported version. Note: the list of supported drivers is not translated to English.