Symptom
· The card reader's symbol is displayed in the dialog section "Storage location of key" but it is greyed out and cannot be selected.
Possible cause
· There is either no signature card inserted or it is not correctly inserted. Please check whether the signature card is correctly inserted into the card reader.
· The card reader is blocked by another application. Please check whether another application is executed on your computer that accesses the card reader and exit this application, if necessary.
· You are using a signature card with a pseudonym. With Governikus DATA Boreum Integration Edition the usage of pseudonyms can be suppressed.
· Point your mouse over the greyed-out card reader symbol. A text is displayed that denotes the possible cause.