Internal smart card readers are currently not supported by DATA Boreum, please also read chapter 3 "Supported smart cards and card readers" in Governikus-DATA-Boreum_System-Requirements.pdf.
Symptom
· An integrated smart card reader is not recognised by DATA Boreum. It is not listed under "Storage location of key ".
Possible causes
· The smart card reader is not supported by Governikus DATA Boreum. Please use the enclosed "System requirements" document to check whether your smart card reader is supported.
Workaround
The driver software for the smart card reader is not installed, not installed correctly or not up to date. In this case, try the following steps:
· Carry out a Windows update and check whether a driver is available in the optional updates.
· Update the driver of the integrated chip card reader manually. Please note that you may need administrator rights to do this.
· Open the device manager.
· Select the integrated chip card reader and right-click to open the properties dialogue.
· Switch to the "Driver" tab and make a note of the manufacturer and version details. Search for a driver on the manufacturer's homepage.
· Even if the driver on the manufacturer's website has the same version information, download it and install it again via the "Driver" tab in the properties dialogue.
· Now click on "Reread signature card" in DATA Boreum.
· If the integrated chip card reader is still not displayed, connect an external chip card reader that is listed in the list of supported chip card readers.